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We partly upheld Mr T's complaint. For the most part, ICE carried out a thorough investigation and reached reasonable conclusions. It did not, however, pick ...

We partly upheld the complaint. There was no fault in NHS England's decision that Mrs D was not eligible for continuing healthcare funding.

NHS England upheld a decision that the NHS was not responsible for funding ongoing care. What happened. Mrs T lived in a nursing home from 2003 until her death ...

... uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the time of the original complaint.

Making a complaint · What to do before you come to us · What we can and can ... We did not uphold this complaint. The psychiatrist and her colleagues cared ...

1.1. This guidance is part of a range of guidance modules produced to help you implement and deliver the expectations set out in the Complaint Standards. 1.2.

... upheld my complaint or not wasn't of primary interest to me. Resolution, actually, as distinct from judgement was. But I think there's been a tendency if ...

We partly upheld this complaint. The Trust had lost Mrs T's clinical records ... a full and independent investigation into her complaint. Health or ...

Indeed, the fact that PHSO upholds such a high proportion of the complaints involving allegations of avoidable deaths which are subject to formal investigation ...

We partly upheld Mr H's complaint about the Practice. We found it got a number of things wrong. It did not appropriately manage Mr H's pain, did not ...