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Inadequate pain management for man dying of cancer in hospital
We did not uphold this part of the complaint. While Mr B received good care from the palliative care team, there was a lack of initial and on–going pain ...
Information Commissioner's Office was at fault in complaint handling ...
The Information Commissioner's Office (ICO) decided that it would not uphold Ms B's complaint about the Data Protection Act. However, it did not tell her ...
Mistakes between two organisations delayed ambulance ...
We did not uphold the complaint about it. The ambulance service's investigation did not identify the mistakes. We therefore partly upheld the complaint about it ...
Ambulance was delayed, but this did not cause physical harm to ...
... the delay to her baby's disability. We partly upheld the complaint about the Ambulance Trust. We did not uphold the complaint about the Trust because the ...
Poor complaint handling by NHS trust caused distress
We did not uphold this part of the complaint. The Trust had discussed with staff the fact that Miss A had been given incorrect information about how she would ...
Driver and Vehicle Standards Agency failed to properly investigate ...
... the statement, and did not uphold the complaint. ICA found that DVSA had not properly investigated the complaint as it did not interview the pupil at the ...
Cafcass failed to give the correct documents to its court duty officer ...
They also complained about the officer's attitude immediately after the hearing. Cafcass did not uphold Mr and Mrs B's complaint. It said that if they had ...
GP practice's failings did not contribute to cancer patient's death, but ...
... the oncologist or the hospital where Mrs D was an inpatient. We did not uphold these complaints. However, the Trust's complaint handling was poor. Putting ...
In Confidence Dr Sarah Wollaston MP Chair of the Health and ...
Jul 17, 2019 ... I have partly upheld the complaint. Our investigation found that the CQC failed to follow their procedures when handling the complainant's ...
Be clear about what your client wants to happen | Parliamentary ...
We often ask organisations to do these sorts of things when we uphold a complaint. Financial payments. If your client would like a financial payment, please ...