We will continue to evaluate the success of our one-year strategy based on existing operational metrics, as reported in our annual report and accounts.
During the course of the year, we will refine our approach to evaluation to consider further measurements of user experience, access to our service and the impact we have. This requires a fundamental rethink of our approach to evaluation and will lay the foundations to align our measures of success with our longer-term strategy.
Our business plan sets out what we will achieve in this reporting year.