About us
We make final decisions on complaints about the NHS in England, UK Government departments and some other public organisations. Our service is free, fair and open to everyone.
We believe complaints have the power to improve public services and create lasting change. Our work often leads to wider improvements across public services, changing how organisations operate and how people experience them.
We have a strong voice and we have reported on a range of issues, including the impact of Windrush, HS2 and failings in State Pension age communications.
About the role
This is an opportunity to join a dynamic, passionate team dedicated to influencing positive change in public services. As a member of the Board, you will directly advise and support the Ombudsman by:
- contributing to organisational leadership and performance monitoring
- providing constructive challenge, scrutiny and feedback on PHSO’s work
- developing and overseeing the delivery of our next corporate strategy.
We are looking for individuals from a range of backgrounds and are particularly interested in applicants with experience in:
- government affairs
- public policy
- complaint handling
- Ombudsman schemes.
We welcome interest from first-time Non-Executive Board members and those with a range of backgrounds, skills and experience. We particularly encourage applications from candidates from under-represented groups.
The selection panel will be:
- Rebecca Hilsenrath, Parliamentary and Health Service Ombudsman
- Polly Curtis, Non-Executive Board member
- Colin Douglas, Independent Panel member.
View the candidate recruitment pack [PDF 1.02MB] for more information.
How to apply
To apply, please submit the following:
- a copy of your CV or equivalent biographical information, setting out your work history, responsibilities and achievements
- a covering letter (maximum 2 sides) explaining why this role is important to you and the value you would add to the Board at PHSO
- the names and contact details of two referees (who would be contacted if you are shortlisted for interview).
You will also need to download and complete an equal opportunities monitoring questionnaire [WORD 182KB] and an applicant declaration form [WORD 77KB]. The information you provide will be treated as confidential and used for statistical purposes only. It will not be treated as part of your application.
Please send your application and the completed forms to BoardMemberRecruitment@ombudsman.org.uk by 9:00am on 23 September 2024.
To learn more about the role, please contact Faridah Newman, Governance Officer, Faridah.Newman@ombudsman.org.uk
For information about how PHSO use and look after your information please read our recruitment privacy notice.
Please note: We can only consider applications from candidates who have the right to work in the UK.