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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
UK Visas and Immigration gets it wrong
Summary 261 |
Mr and Mrs B complained that UK Visas and Immigration (UKVI) offered them inadequate compensation to redress the injustice caused by an acknowledged error by an entry clearance officer.
£9,000 benefit mystery
Summary 260 |
A man's death triggered the payment of over £9,000 in arrears of disablement benefit, dating back to the 1990s. When Jobcentre Plus refused to pay interest on the arrears, his estate set out to get some answers.
Court hearings cancelled because of HMCTS's errors
Summary 259 |
When HM Courts & Tribunals Service (HMCTS) did not follow the directions of a judge, Mr D's appeal against a conviction had to be adjourned. HMCTS also caused confusion by sending Mr D a wrong notice of hearing.
Mother complained that Cafcass did not take concerns seriously
Summary 257 |
Ms B complained about the Children and Family Court Advisory and Support Service's (Cafcass) handling of her case in respect of the contact arrangements for her two children. She was also worried about the work of the Cafcass officers assigned to her case.