Good complaint handling guides for UK central government

These Good complaint handling guides provide detailed guidance to help you meet the UK Central Government Complaint Standards.

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Making sure people know how to complain

Identifying a complaint

Who can make a complaints and what consent do you need?

Resolving complaints quickly

Clarifying the complaint

Carrying out the investigation

Writing and communicating your final response

Providing a remedy

Referring service users to the Ombudsman

Complaints about multiple organisations

Complaints and other procedures

Help, support and advice for people who complain

Capturing and reporting on learning from complaints