Performance against our Service Charter 2020/21 Quarter 3 (October to December)

Giving you a good service

CommitmentQuarter 3 (Oct - Dec 2020)Change from Quarter 2
 Complainant feedbackComplainant feedback
12. We will treat you with courtesy and respect89%+4%
13. We will give you a final decision on your complaint as soon as we can51%+6%
14. We will make sure our service is easily accessible to you and give you support and help if you need it64%+5%
Overall section score68%+5%