Performance against our Service Charter 2021/22 Quarter 3 (October to December)

Living up to our commitments

Commitment Quarter 3 (Oct - Dec 2021) Change from Quarter 2
  Complainant feedback Organisations we investigate Complainant feedback Organisations we investigate
16. We will listen to your feedback and use it to improve our service N/A 46% N/A -19%
Overall section score N/A 46% N/A -19%