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A group of organisations across the health and care sector in England worked together to help create the Complaint Standards' design and content.

Jul 18, 2014 ... The NHS Hospital. Complaints System: A case for urgent treatment? • NHS Governance of. Complaints Handling. • Designing Good Together:.

to design good together in the interests of ... 2 Parliamentary and Health Service Ombudsman, Designing good together: transforming hospital complaint handling.

Nov 3, 2020 ... and put together a document setting out the person's needs as the ... • design and deliver a mandatory programme of training for ...

Mar 25, 2015 ... ... a 'design authority' with the ability to promote good practice and guidance on the operation of complaints systems. These much needed ...

Jun 2, 2014 ... to create a single public services ombudsman for England, bringing together, for example, the relevant parts of Parliamentary and Health ...

Rights UK to help design and deliver a disability confidence development ... ... together. These improvements ... On 5 December 2016 the Government ...

Together, you should agree who will lead on a response and let the complainant know which organisation will be responding to their concerns. If you need to ...

It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.

Sep 18, 2020 ... Q: Is there a workspace on the NHS Futures platform for the Framework? A: We will look into this further to see how we can work together via ...