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Mar 25, 2015 ... ... a 'design authority' with the ability to promote good practice and guidance on the operation of complaints systems. These much needed ...

Was that an accident or a design? Sir Robert Francis: Very little in my life has ... Of course, we work very closely together, but that is a 'Monty Python'.

Jun 2, 2014 ... to create a single public services ombudsman for England, bringing together, for example, the relevant parts of Parliamentary and Health ...

It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.

Sep 13, 2014 ... ... design the associated architecture and governance at a cost of ... In. 1998 the Ombudsman and the consultant decided to form a company together, ...

own design. My editors tended not to care when or where I worked, or ... I think it was a good speech, it brought together a lot of my thinking and I ...

All key financial processes fully documented and brought together in a Finance Manual. Performance management arrangements in place, which provides ...

Sep 18, 2020 ... Q: Is there a workspace on the NHS Futures platform for the Framework? A: We will look into this further to see how we can work together via ...

Jul 19, 2023 ... A combined total is therefore displayed for 2018-19 and 2019-20. **This includes complaints already being worked on and complaints waiting to be ...

2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...