October 2016 performance statistics

Graphic of October's performance stats

Last month saw an increase of nearly 12% in enquiries compared to the same period last year.

 Oct 2016Apr to Oct 2016/17Apr to Oct 2015/16
All enquiries received2,48718,91616,804
Assessments: enquiries we take a closer look at5574,6104,412
Ongoing NHS investigations1,8131,8131,592
Ongoing Parliamentary investigations284284309
Total completed health investigations3152,2311,783
Total completed Parliamentary investigations36330419
Total investigations completed3512,5612,202

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.