This is an extract from our Annual report 2023 to 2024. The information below sets out our key achievements for the year.
Key facts
- Despite significant demand on our service, we reduced the queue of cases
waiting to be considered from 1,058 to 762. - We published our comprehensive investigation into failings in communication
about changes to women’s State Pension age. - We published our landmark ‘Broken trust’ report and other evidence-based
reports on sepsis treatment, DNACPR decisions and discharge from mental
health care. - We hosted regional Ombudsman Roadshows in Bristol and Blackpool to listen
to local communities. - We led patient safety debates including asking the Health Secretary for a
statutory inquiry and action on patient safety in the wake of the Lucy Letby trial.
We launched the new-look casework decisions section on our website and a
new online complaint form. - We released new Radio Ombudsman podcast episodes with Bill Kirkup,
Melissa Mead, Adam Wagner and many more. - We held the second Manchester Memorandum event for 30 international
ombudsman leaders with another 60 international colleagues joining virtually,
while launching the European International Ombudsman Institute Learning
Academy with training facilitated by our mediation team.