September 2015 performance statistics

Enquiries were up by 6% compared to the same period last year.

 September 2015April to September 2015/16April to September 2014/15
All enquiries received2,65114,07113,275
Assessments: enquiries we take a closer look at6873,7783,481
Ongoing NHS investigations1,6041,6041,705
Ongoing Parliamentary investigations292292541
Total completed health investigations2741,5531,556
Total completed Parliamentary investigations61359354
Total investigations completed3351,9121,910

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.