Menu

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Patient disputed her diagnosis and highlighted administrative errors
Summary 975 |
Mrs J complained about the care and treatment she received at the Trust between 2006 and 2013. She said she did not agree with her diagnosis and doctors did not discuss this with her at the time. She said there were family history errors in her medical records, the Trust had lost some of her records, and she was dissatisfied with how it investigated her complaint.
Dentist removed wrong tooth
Summary 969 |
Periodontist indicated the wrong tooth when he referred patient to dentist. The dentist did not check, and removed another tooth.
Wife's death may have been avoided
Summary 967 |
Mr K complained that the hospital should not have given his wife a general anaesthetic because of her pre–existing medical conditions. He believed that, if it had not been given to her, she would still be alive.