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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
GP practice failed to urgently refer patient
Summary 965 |
Several GPs at the Practice failed to refer Mr D for an urgent neurology appointment despite his deteriorating symptoms. This meant there was a long delay in diagnosing his Motor Neurone Disease (MND) which caused him additional pain and suffering.
GP wrongly diagnosed constipation in three–week old baby
Summary 964 |
Miss B and Mr G complained that their GP practice wrongly diagnosed constipation in their young son, L. They said the GP prescribed an unlicensed medication for L, which a paediatrician later told them should not have been prescribed because of its high salt content.
Trust acted fairly in moving a women in her wheelchair
Summary 963 |
Mrs F suffers from a condition that requires her to use a wheelchair much of the time. She was admitted to hospital and complained that the Trust did not respect her rights as a wheelchair user by moving her without her consent.
Trust communicated with solicitors rather than patient's family
Summary 962 |
Mr and Mrs N complained on behalf of Mrs N's late father, Mr R, about the end of life care he received in the community and as an inpatient at the Trust in 2012. Mr and Mrs N also complained about Mr R's nursing care and how the Trust handled their complaint.
Trust failed to conduct adequate mental health assessments
Summary 961 |
Mrs Y complained that the Trust failed to adequately assess her son on two occasions. She said it discharged him inappropriately and failed to alter inaccurate information in his discharge summaries. She also complained that a crisis team failed to record accurate information during a home visit.
Clinical Commissioning Group unreasonably refused to fund IVF
Summary 959 |
Mr A and Ms B complained about the Clinical Commissioning Group's (CCG's) decision to turn down their request to find IVF treatment to help her conceive a child. The couple complained that the CCG did not adequately consider their individual circumstances and because of this, they were unable to have a child together.
Out–of–hours GP service failed to diagnose sepsis
Summary 958 |
Mr G complained about the care and treatment he received from two GPs from an out–of–hours service. He said their delay in diagnosing sepsis made his condition worse, and because of this he suffered permanent damage to his hand, causing him pain, worry and inconvenience.
Trust failed to handle complaint well which added to family's distress
Summary 956 |
Ms T complained that the Trust handled her complaint about her late father's care and treatment poorly. She said it was necessary to involve a coroner in order to get honest answers to her concerns, and that the prolonged process caused her and her family much stress and heartache, which could have been avoided.