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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
GP appropriately stopped patient from driving
Summary 925 |
Mr G complained that his GP stopped him from driving while awaiting a consultation with a specialist ophthalmologist. Mr G said that he had to pay for a private consultation and this left him out of pocket.
A&E doctor did not thoroughly assess patient's symptoms
Summary 918 |
Ms K had a disease of the central nervous system. When she went to A&E with a headache and stomach pain, the doctor did not properly assess whether she was suffering from a flare up of her illness.
No fault in decision to transfer patient's treatment to a different hospital
Summary 917 |
Mr A complained that a member of the Trust's staff made an untrue allegation about him which resulted in his treatment being transferred to a different site. He also complained about how the Trust dealt with the matter. He said the allegation caused him unnecessary stress and inconvenience.