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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Failure to assess for continuing healthcare
Summary 741 |
Mr J complained about the Clinical Commissioning Group's (CCG) failure to carry out a full assessment of his father (Mr J senior's) retrospective healthcare needs, despite evidence that suggested that a full assessment was necessary.
Older woman was correctly moved from her care home following concerns
Summary 739 |
Ms B complained that her mother, Mrs A, died because of an inappropriate transfer between a care home and a nursing home. Ms B said that the decision to move Mrs A was made without due consideration and that she was moved too far away from her family. This caused Mrs A distress and meant that she was alone when she died.
Faults identified in care planning by nursing home
Summary 738 |
Ms V complained about the care given to her late father, Mr T, while he was living at a nursing home owned by the Park Homes UK group of care providers. Ms V said that her father felt suicidal because of the lack of support from staff at the care home, and this distressed and upset her. She was seeking financial redress as a result of her complaint.
Nervous dental patient had a poor experience
Summary 737 |
Mr K complained that he received poor dental care and treatment whilst under sedation. He said this meant he had to pay for treatment he did not consent to, and had to take more time off work, pay check–up fees, and lose money. He said he suffered inconvenience, distress, worry and pain.