Menu

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Cafcass apologised for failing to update man on his case
Summary 762 |
Mr H made an application through Cafcass (Children and Family Court Advisory and Support Service) for contact with his son. He was dissatisfied with the service the Cafcass officer provided and complained about it.
UKVI apologised for delay on an asylum claim
Summary 758 |
Mr D complained that UK Visas and Immigration (UKVI) gave him contradictory information about what he should do to legalise his status. He was left in limbo and could not work while waiting for his immigration status to be decided.
Complaint about a Cafcass Family Court Adviser
Summary 756 |
Mr Y was involved in Family court proceedings and was unhappy with the behaviour of an adviser from the Children and Family Court Advisory and Support Service (Cafcass) and their report to the court.
Cafcass's repeated errors caused delay and distress
Summary 755 |
Ms R's case was being handled by the Children and Family Court Advisory and Support Service (Cafcass). It made numerous errors, including accidentally closing her case and failing to notify the court that a report would not be prepared in time for the hearing.