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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Trust appropriately remedied failings in midwifery care
Summary 719 |
Ms T complained to the Trust about the lack of midwifery care she experienced following her discharge from hospital after she gave birth to her son. She felt that the lack of support affected her son's and her own health. Ms T was also unhappy about the Trust's complaint handling.
Student physiotherapist stressed when bursary system changed
Summary 715 |
After a change in the way that NHS bursaries were calculated, a student found himself facing difficult financial circumstances when it was discovered he had been overpaid and the NHS Business Services Authority was to reduce his bursary to recover the overpayment. The reduction in his bursary payments contributed to his decision to withdraw from university and left him owing £1,800, which the NHS Business Services Authority later passed to a debt collection agency.