Menu

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Cafcass misspelt name in report
Summary 799 |
Miss B complained about the Children and Family Court Advisory and Support Service's (Cafcass's) care and efficiency and the amount of information in its reports.
Cafcass apologised for poor complaint handling
Summary 798 |
When Mr and Mrs G complained to the Children and Family Court Advisory and Support Service (Cafcass) about the actions of their son's court–appointed guardian, they encountered an overly rigid complaint procedure because Cafcass refused to look at evidence that it had previously asked for.
HMCTS lost court bundle before hearing
Summary 797 |
HM Courts & Tribunals Service (HMCTS) lost court papers in Mr M's small claims case and failed to give him an adequate explanation.
Cafcass failed to vary a court order
Summary 796 |
Mr B complained that Cafcass failed to follow a court order to allow him to see his children. He said that its response to his concerns was inadequate because it just endorsed its own actions. Mr B said that Cafcass was partly responsible for his loss of contact with his children.