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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Standard of Trust's mental health assessments questioned
Summary 834 |
Miss S complained about the standard of two psychiatric assessments and said she received inappropriate, prejudicial and judgmental comments. She said failings stopped her from getting the help she needed.
Failings in care of older patient
Summary 833 |
Mrs N was distressed by the nursing and medical care her mother received during an inpatient hospital stay and also by failings in record keeping and communication.
Trust unreasonably refused to respond to complaint
Summary 831 |
Miss B complained that the Trust declined to investigate her concerns about the care and treatment her late mother received in 2009 because it said her complaint was 'out of time'.
GP restarted older patient on blood pressure medication after she collapsed
Summary 826 |
Mrs T, who was in her nineties, complained with the help of her representative, that her GP inappropriately prescribed her Doxazosin. She said this caused postural hypotension (a fall in blood pressure when she stood up) and led to her being admitted to hospital. When she was discharged, she had a stroke and had to live in a residential home. She said this caused her financial injustice as she had to fund her own residential home costs.