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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Patient's concerns about discrimination
Summary 859 |
Mr B was concerned that a surgeon did not want to operate on him because he was HIV positive and transferred him to another hospital to have the operation.
Trust made an error when booking a follow up appointment for patient
Summary 857 |
Mrs C was not happy with Trust's advice after she had had treatment to her foot, so she went for a private second opinion. The private doctor told her that the Trust's advice was incorrect and had she followed it she would have permanently lost the use of her ankle.
GP correct to visit patient about her mental health
Summary 856 |
Mrs A complained that her GP visited her without consent. She said that the GP told her she was making the visit to consult her about her symptoms of thrush, but had actually visited to make a mental health assessment.