Menu

Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Man failed by poor district nursing care
Summary 653 |
Mr P complained that his father's district nursing care and treatment were negligent, which meant he had to go to hospital four times with foot infections.
Man's death from blood clots could have been avoided
Summary 650 |
Mrs D complained that the Trust discharged her husband, Mr D, without arranging adequate home support, and then the GP Practice failed to act on her husband's symptoms. She said these errors led to her husband's death.
Border Force unreasonably stopped and detained a woman twice
Summary 647 |
Mrs C complained that Border Force incorrectly stopped her entering the UK in 2012, saying that she did not have genuine visa, and also in 2013, because staff suspected that her passport was a fake. She also complained that the officers had been rude and intimidating.
Delay in returning passport meant missed holiday
Summary 646 |
Mr B complained that UK Visas and Immigration (UKVI) returned his passport far beyond its service standard. As a result, he had to cancel a holiday, which caused him a financial loss, inconvenience and distress.