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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Patient's unnecessary operation
Summary 608 |
Mr J complained that the operation he had was not necessary. He also was unhappy about other aspects of his treatment and how his complaint was handled.
GP's poor complaint handling
Summary 607 |
GP practice did not fully respond to Mr C's complaint about the care of Mr B, his patient, although no failings were found in his medical care.
Failure to respond to a complaint
Summary 606 |
Mrs D's legal representatives complained about inaccurate remarks in a formal report, which questioned their professionalism.