Meet the Ombudsman: Annual Open Meeting 2019

Annual Open Meeting 2019

We will hold our third annual Open Meeting on Wednesday 2 October 2019 at the Pendulum Hotel in Manchester.

Ombudsman Rob Behrens will welcome complainants, complaint handlers, members of the public and other stakeholders to hear from guest speakers. Participants will also have the chance to take part in a Q&A and panel discussion.

Complainants, complaint handlers, advocates and regulators will also have the opportunity to explore ways of improving complaint handling.

The Ombudsman will talk about:

  • how we have continued to build on feedback from complainants
  • our role in improving public sector complaint handling
  • how our work can help improve public service provision.

We will livestream the event on our YouTube channel so that those who are unable to attend can watch the keynote speakers and the Q&A.

Please note that we will not be able to discuss individual cases during the meeting.


About the keynote speakers

Jonathan Slater

Jonathan Slater is Permanent Secretary at the Department for Education (DfE). His work on the new UK Strategic Framework, as well as many years’ direct experience of managing a range of departments and initiatives, will give valuable insight on how government departments can be user-centred and work with frontline staff.

Before working at DfE, Jonathan was Director General and Head of the Economic and Domestic Secretariat at the Cabinet Office, and Director General of Head Office and Commissioning Services for the Ministry of Defence.

He was made Stonewall’s Senior Champion of the Year in 2019 for promoting a diverse and inclusive workplace.

Peter Tyndall

Peter Tyndall was appointed Ombudsman and Information Commissioner for Ireland in December 2013. He is responsible for providing redress in respect of almost all public services provided by or on behalf of the state and local government.

He has produced major reports on End of Life Care, complaints management in the health service, and the Magdalen Restorative Justice Scheme. Peter, who is from Dublin, previously served as Public Services Ombudsman for Wales.

He was Chief Executive of the Arts Council of Wales and Head of Education and Culture for the Welsh Local Government Association. Peter is currently President of the International Ombudsman Institute.

Date and time

Wednesday, 2 October 2019 from 13:00 to 16:30 (BST).


Pendulum Hotel - Manchester City Centre

Sackville Street

M1 3BB