About the UK Central Government Complaint Standards
The UK Central Government (UKCG) Complaint Standards set out how all organisations providing central government services should approach complaint handling.
The Complaint Standards will support organisations to provide a quicker, simpler and more streamlined complaint handling service. They have a strong focus on:
- early resolution by empowered and well-trained people
- all colleagues, particularly senior leaders, regularly reviewing what learning can be taken from complaints
- how all colleagues, particularly senior leaders, should use this learning to improve services.
The Standards aim to deliver what service users say they want when they make a complaint.
They should be used alongside other central government complaint handling requirements.
