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Maintaining momentum: driving improvements in mental health care

The complaints we see: overview

The case summaries in this report are listed under the five thematic headings identified.

However, complaints that come to us can rarely be distilled to a single theme. We have, therefore, chosen the most relevant theme under which to categorise each case, but they also raise issues relevant to the others we have identified and some broader issues.

What should not be forgotten is that at the heart of each summary is the story of someone failed by the mental health system. This was then compounded by a further failure to properly deal with the complaint that was raised to draw the system’s attention to the injustice that had occurred.

In our view, if the Five Year Forward View for Mental Health implementation plan is to be considered successful, we would expect to see far fewer of these types of complaints come to us.