Other publications in 2019
We publish quarterly reports that cover complaints about the NHS in England.
These reports cover the headline statistics from complaints we have received and completed about the NHS. We are developing these reports over time and increasing the amount of data we publish. In December 2019, we began to publish all the recommendations we have made.
We publish quarterly reports that cover complaints about the NHS in England. These reports cover the headline statistics from complaints we have received and completed about the NHS. We are developing these reports over time and increasing the amount of data we publish. In December 2019, we began to publish all the recommendations we have made.
In 2019, these reports have focused on:
- our work to resolve cases quickly, without the need for a full investigation
- examples of financial remedy and how we use our severity of injustice scale
- issues experienced by people with autism and learning disabilities in NHS services, highlighting that we have signed up to NHS England’s Ask Listen Do project.
You can sign up to receive these publications by emailing researchteam@ombudsman.org.uk.
In December 2019, we also began to publish the full breakdown of complaints we handled about NHS organisations in England, and all the recommendations we make when we find a failing.
We regularly publish summaries of significant cases throughout the year to highlight failings and encourage learning from mistakes. We have included all the cases we have published in 2019 in this report, which we are highlighting again to Parliament so that relevant Select Committees and MPs are also aware of our findings in these cases.
Case summaries
- Baby’s death from heart defect was avoidable
- Man not told lung cancer was terminal
- Man died after excessive wait for cancer treatment
- Boy’s life put at risk after Trust withdrew specialist care against wishes of family
- Surgical error caused unnecessary pain, scarring and avoidable second surgery
- Family of murder victim failed by probation provider
- Avoidable eye removal surgery after failure to treat infection
- Avoidable death of woman after multiple failings following routine hip operation