Giving you a good service
| Commitment | Quarter 3 (Oct - Dec 2019) | Change from Quarter 2 |
|---|---|---|
| Complainant feedback | Complainant feedback | |
| 12. We will treat you with courtesy and respect | 90% | +3% |
| 13. We will give you a final decision on your complaint as soon as we can | 52% | +1% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 65% | -1% |
| Overall section score | 69% | +1% |