Giving you a good service
| Commitment | Quarter 4 (Jan - March 2020) | Change from Quarter 3 |
|---|---|---|
| Complainant feedback | Complainant feedback | |
| 12. We will treat you with courtesy and respect | 89% | -1% |
| 13. We will give you a final decision on your complaint as soon as we can | 46% | -6% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 66% | +1% |
| Overall section score | 67% | -2% |