Giving you the information you need
| Commitment | Quarter 2 (July - Sep 2020) | Change from Quarter 1 |
|---|---|---|
| Complainant feedback | Complainant feedback | |
| 1. We will explain our role and what we can and cannot do | 78% | +9% |
| 2. We will explain how we handle complaints and what information we need from you | 76% | +4% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 68% | -1% |
| 4. We will keep you regularly updated on our progress with your complaint | 80% | +9% |
| Overall section score | 76% | +6% |