We publish a wide range of information about our work and on the subjects that we know are of interest to the public.
What about information that is not listed here?
Our disclosure log lists responses to questions we have previously been asked by the public under the Freedom of Information Act (FOI). If you can’t find the information you are looking for there or in any of the categories below, you can make a request under the Freedom of Information Act. Find out more about making a Freedom of Information Act request here.
You can find out more about your rights of access under the Freedom of Information Act from the Information Commissioner’s Office at www.ico.org.uk.
- About us
- Board and committees
- Board members
- Contact us
- Joint investigations with the Local Government Ombudsman
- Legislation which governs our work
- The Ombudsman
- Organisation chart (Sep 2023 - PDF 98KB) or accessible organisation chart (Sep 2023 - Word 215KB)
- Vision and values
- Gender pay gap report
- Workforce information is included in our Annual Report
- Annual report and accounts
- Business plans
- Procurement guide (PDF 192KB)
- Salary ranges are included in our Annual report and accounts
- Transparency data on spending
- Contracts register (search PHSO)
- Finance Code
- Scheme of Financial Delegation
- Audit and Risk Assurance Committee
- The Board: terms of reference, minutes and committees
- Delegation scheme (including scheme of delegation for joint working cases - PDF 316 KB)
- Governance statement
- Our responses to other organisations’ consultations
Casework
- Our Service Model
- Service Model Policy and Guidance: Review and feedback Guidance
- Quality and service standards
- Unacceptable behaviour policy
Employment policies
- Capability policy (PDF 431KB)
- Code of conduct (PDF 477KB)
- Flexible working policy (PDF 462 KB)
- Grievance policy (PDF 246KB)
- Learning and development policy (PDF 259KB)
- Leave and working hours policy (PDF 884KB)
- Professional learning policy (PDF 1MB)
Information and records management
- Acceptable use policy (PDF 551KB)
- Cookies policy
- Data protection impact assessment procedure (PDF 406KB)
- Data Protection impact assessment summary (PDF 104KB)
- Disclosing concerns about the health and safety of patients policy (PDF 289KB)
- Employee privacy notice (PDF 299KB)
- Information management policy (PDF 326KB)
- Information sharing protocol (PDF 676KB)
- Information asset register (coming soon)
- Information promise
- Joint data controller agreement - LGSCO and PHSO (PDF 166KB)
- Our privacy notice: what happens to the information you give us
- Records management policy (PDF 69KB)
- Retention schedule (PDF 272KB)
- Social media policy (coming soon)
- Using our secure email service
Service delivery
- Environmental policy (PDF 26KB)
- Health and safety policy (PDF 35KB)
- Register of Board members Interests (June 2023) (PDF 110KB)
- Gift and hospitality register (June 2023) (PDF 310KB)
- Information asset register (PDF 122KB)