Use this guide to signpost people to further advice and support.
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| Where to refer | ||||
|---|---|---|---|---|
| Provider | Independent NHS complaints advocacy | Action against Medical Accidents | Mental health services (including bereavement) | Debt, finance and benefits advice |
| Support provided | Impartial guidance throughout the complaints process. | Specialist medico-legal advice and guidance. | Support to process and manage trauma related to the complaint. | Support to navigate debt, benefits and financial hardship. |
| How to refer | Engage with your local authority to identify an appropriate provider. | Refer directly via their website or helpline: 0345 123 2352. | Signpost to your local NHS talking therapies service and/or bereavement support services for triage and assessment. | Engage with your local authority to identify an appropriate provider. |
| When to refer | ||||
|---|---|---|---|---|
| Provider | Provider: Independent NHS complaints advocacy | Provider: Action against Medical Accidents | Provider: Mental health services (including bereavement) | Provider: Debt, finance and benefits advice |
| When someone is making, or considering making, a complaint about an NHS-funded service. | Yes | |||
| When someone is involved in a serious incident investigation. | Yes | |||
| When you are following a duty of candour process. | Yes | |||
| When someone has been harmed and an independent view is needed. | Yes | Yes | ||
| When litigation is being considered, or has started. | Yes | Yes | ||
| When someone has experienced trauma or harm. | Yes | |||
| When someone has died. | Yes | |||
| When there is an inquest, or one has been requested. | Yes | |||
| When there are concerns about patient safety or fitness to practice. | Yes | |||
| When there are concerns about private treatment. | Yes | |||