NHS Complaint Standards sample templates

Paragraphs

Use this template to develop your own quick guide to the complaint process.

Model Complaint Handling Procedure flowchart

This flowchart shows the NHS Complaint Standards Model Complaint Handling Procedure. It can be tailored and amended to reflect your organisation’s process.

[WORD 1.14MB]

You said, we did poster template

Use this template to create a 'You said, we did' poster to and encourage others to provide feedback.

[WORD 1.45MB]

Managing challenging situations

Use this to help create your own policy on how you handle challenging interactions.

[WORD 1.04MB]