NHS Complaint Standards Sample Letters
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is no good reason for the delay.
[WORD 1.04MB]
Use this sample letter if you need to decline to look at a complaint where:
- the events took place more than 12 months ago
- you decide there is a good reason for the delay
- you have decided that it would not now be practical to investigate the complaint because of the time elapsed.
[WORD 1.04MB]
Use this sample letter to restrict contact or stop considering a complaint following previous warnings.
[WORD 1.04MB]
Use this sample letter when a person’s engagement continues to use an unfair or disproportionate amount of time and resource after attempting to de-escalate the situation.
[WORD 1.04MB]
Use this sample letter when a person is not engaging or responding to requests for information.
[WORD 1.04MB]
Use this sample letter when you have received threatening or abusive correspondence. You can also tailor it or use it in situations where your organisation has already given a verbal warning and you want to confirm it in writing.
[WORD 1.04MB]
Use this sample letter when a person’s engagement is using an unfair or disproportionate amount of time and resource.
[WORD 1.04MB]
Use this sample letter when a person’s engagement is continuing to have a negative impact or use an unfair or disproportionate amount of time and resource after attempting to de-escalate the situation.
[WORD 1.04MB]