Giving you a good service
| Commitment | Quarter 1 (Apr - Jun 2021) | Change from Quarter 4 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 88% | 90% | +2% | 0% |
| 13. We will give you a final decision on your complaint as soon as we can | 45% | 75% | +2% | -1% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 61% | 90% | +2% | +1% |
| Overall section score | 65% | 85% | +2% | 0% |