Performance against our Service Charter 2021/22 Quarter 2 (July to September)

Living up to our commitments

Commitment Quarter 2 (Jul - Sep 2021) Change from Quarter 1
  Complainant feedback Organisations we investigate Complainant feedback Organisations we investigate
16. We will listen to your feedback and use it to improve our service N/A 65% N/A -15%
Overall section score N/A 65% N/A -15%