Giving you the information you need
| Commitment | Quarter 2 (Jul - Sep 2021) | Change from Quarter 1 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 1. We will explain our role and what we can and cannot do | 76% | 89% | 0% | +3% |
| 2. We will explain how we handle complaints and what information we need from you | 76% | 81% | +5% | -4% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 74% | N/A | -10% | N/A |
| 4. We will keep you regularly updated on our progress with your complaint | 76% | 77% | +3% | -8% |
| Overall section score | 75% | 82% | 0% | -3% |