Giving you a good service
| Commitment | Quarter 2 (Jul - Sep 2021) | Change from Quarter 1 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 87% | 89% | 0% | -1% |
| 13. We will give you a final decision on your complaint as soon as we can | 49% | 63% | +4% | -12% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 61% | 83% | 0% | -7% |
| Overall section score | 66% | 78% | +1% | -7% |