Giving you a good service
| Commitment | Quarter 4 (January - March 2022) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 12. We will treat you with courtesy and respect | 80% | 94% | -5% | 5% |
| 13. We will give you a final decision on your complaint as soon as we can | 35% | 75% | -11% | 16% |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 54% | 89% | -2% | 8% |
| 15. We will look after the information you give us. | N/A | N/A | N/A | N/A |
| Overall section score | 56% | 86% | -6% | 10% |