Giving you the information you need
| Commitment |
Quarter 4 (January - March 2022) |
Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 1. We will explain our role and what we can and cannot do | 78% | 91% | 4% | 2% |
| 2. We will explain how we handle complaints and what information we need from you | 74% | 91% | -1% | 6% |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 67% | N/A | -7% | N/A |
| 4. We will keep you regularly updated on our progress with your complaint | 72% | 88% | -0% | 14% |
| Overall section score | 73% | 90% | -1% | 8% |