Performance against our Service Charter 2021/22 Quarter 4 (January to March)

Giving you the information you need

Commitment

Quarter 4 (January - March 2022)

Change from Quarter 3
 Complainant feedbackOrganisations we Investigate feedbackComplainant feedbackOrganisations we Investigate feedback
1. We will explain our role and what we can and cannot do78%91%4%2%
2. We will explain how we handle complaints and what information we need from you74%91%-1%6%
3. We will direct you to someone who can help with your complaint if we are unable to, where possible67%N/A-7%N/A
4. We will keep you regularly updated on our progress with your complaint72%88%-0%14%
Overall section score73%90%-1%8%