Although Mr T sent in a correct application for a fee remission, a county court did not handle it properly. When Mr T complained to HM Courts & Tribunals Service, (HMCTS), which is responsible for the running of the courts, he did not feel that it properly considered his concerns about how the court had handled his application.
Ms H complained about UK Visas & Immigration's (UKVI) handling of her request to extend her student visa, and particularly that it retained her passport and took ten years to make a decision. She said that this caused her severe personal, financial and career problems, and her family suffered stress and financial hardship.
Mr A complained about the Legal Aid Agency's handling of claim forms needed for payment of Legal Aid services that he submitted in 2006 and 2010, and the Legal Aid Agency's complaint handling. As a result, he said, he had not been paid money he was owed, and this affected him personally.
Mr V complained that A4e, a company which was working for Jobcentre Plus to support people into work, did not fully address his complaints. He considered its payment of £25, which was the result of the Independent Case Examiner's (ICE) investigation of his complaint, did not put things right.
Mr D complained that the GP practice did not refer his wife for investigation of her symptoms, which later turned out to be cancer. He also complained that an oncologist did not arrange to monitor the cancer after radiotherapy was complete. Mr D said that the Trust did not give a reasonable standard of care and treatment when his wife was in hospital, and that its complaint handing was poor.
