Ms L complained about the care and treatment given to her late mother, Mrs M, in the last few months of her life. Ms L said her mother was alcohol–dependent. She said that the practice considered she had 'brought the problems on herself', and did not provide good care. Ms L also said that the practice's poor complaint handling added to her distress, and the practice was not open and honest about what had happened.
The Trust allocated Ms B a care co–ordinator in late summer 2011, after appointments with psychiatrists. However, there were shortcomings in Ms B's contact with the care co–ordinator.
The Trust failed to diagnose Mr K's terminal cancer. Once it had found cancer, the Trust did not tell Mr K's family how ill he was, and as a consequence the family missed out on spending more time with him before he died, and he did not have the end–of–life care they would have liked.
Ms G complained that the Trust did not carry out appropriate tests when she went to the breast clinic in 2010. She was concerned that this led the Trust to diagnose her with mastitis when in fact she had breast cancer. Ms G said that in response to her complaint, the Trust had offered assurances that it had acted appropriately, but Ms G felt that it had not been open and honest in its response.
Miss B, Mrs N's daughter, complained about how the Trust had managed her mother's chronic obstructive pulmonary disease (COPD), and about her mother's treatment in hospital.
