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Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal. 

 

Type
Type
Health cases only
Trust did not fail to diagnose a heart problem but could have communicated better
Summary 449 |
Mrs E complained that the Trust failed to implement an appropriate care plan for a heart condition, or adequately monitor her, for more than two years. She complained that, as a consequence, the Trust failed to identify a number of serious medical conditions that she was suffering from. She said that this denied her the opportunity to have elective surgery and, instead, she became unexpectedly unwell and needed emergency surgery.
Care home room was not fit for purpose
Summary 448 |
Mrs G complained her husband's room in a care home was not fit for purpose. She also complained about the Trust's district nursing services and the continuing care team. Mrs G was concerned about how her complaint was handled.