Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. In April 2021 we began publishing our casework decision statements and investigation reports on our decisions portal.

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Patient left in pain by poor dental care

Summary 394 | August 2014

Mr L complained about how long it took for him to receive effective dental care in prison.

Private treatment sought after unnecessary delays

Summary 393 | August 2014

Mrs B claimed that delays in appointments, support and treatment led to unnecessary pain resulting in her seeking private treatment.

Avoidable death of young man following road traffic accident

Summary 392 | August 2014

Mrs T complained to us that her son would not have died following a road traffic accident in 2008 if he had received appropriate care from the ambulance crew.

Hospital unreasonably delayed operation

Summary 391 | August 2014

Mrs M, in her eighties, waited nearly a week for surgery after she fell at home and fractured her hip.

Concerns about a lack of care and treatment on a gynaecology ward and poor complaint handling

Summary 390 | August 2014

Ms B complained that she shouldn't have been discharged five days after her miscarriage, and that there were delays in her treatment, unnecessary procedures, and a lack of care.

Cancer patient got lost in the system

Summary 389 | August 2014

Mr S's family complained about delays in diagnosing and treating his kidney cancer.

GPs failed to consider deep vein thrombosis

Summary 388 | August 2014

Mrs E, Mr E's wife, complained that the GPs failed to assess him adequately

Trust did not give patient reasonable care

Summary 387 | August 2014

Falls in hospital are likely to have contributed to Mrs D's poor progress and eventual death.

Failings in care were recognised and put right

Summary 386 | August 2014

Mr P received inadequate care whilst a patient. His daughter Ms K complained and the Trust took action to improve its service.

Hospital failed to take enough action after patient's fall

Summary 385 | August 2014

Mrs Y complained she was not told her mother, Mrs C who was in her nineties, had fallen out of bed in hospital. She was shocked to see her mother's heavily bruised face when she visited. She was also not told when her mother was discharged to a nursing home.