Giving you a good service
| Commitment | Quarter 4 (Jan - Mar 2021) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 12. We will treat you with courtesy and respect | 86% | 91% | -3% | N/A |
| 13. We will give you a final decision on your complaint as soon as we can | 44% | 76% | -7% | N/A |
| 14. We will make sure our service is easily accessible to you and give you support and help if you need it | 60% | 89% | -4% | N/A |
| Overall section score | 63% | 85% | -5% | N/A |