|
Complainant feedback |
Organisations we Investigate feedback |
Complainant feedback |
Organisations we Investigate feedback |
5. We will listen to you to make sure we understand your complaint |
70% |
81% |
-6% |
N/A |
6. We will explain the specific concerns we will be looking into |
79% |
92% |
-1% |
N/A |
7. We will explain how we will do our work |
66% |
93% |
-24% |
N/A |
8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
50% |
88% |
-4% |
N/A |
9. We will share facts with you, and discuss with you what we are seeing |
65% |
90% |
-13% |
N/A |
10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
88% |
- |
N/A |
11. We will explain our decision and recommendations, and how we reached them |
50% |
86% |
+4% |
N/A |
Overall section score |
63% |
88% |
-7% |
N/A |