Giving you the information you need
| Commitment | Quarter 4 (Jan - Mar 2021) | Change from Quarter 3 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we Investigate feedback | Complainant feedback | Organisations we Investigate feedback | |
| 1. We will explain our role and what we can and cannot do | 77% | 91% | 0% | N/A |
| 2. We will explain how we handle complaints and what information we need from you | 77% | 87% | -2% | N/A |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible | 77% | N/A | -23% | N/A |
| 4. We will keep you regularly updated on our progress with your complaint | 74% | 85% | -7% | N/A |
| Overall section score | 76% | 88% | -8% | N/A |