| |
Complainant feedback |
Organisations we investigate |
Complainant feedback |
Organisations we investigate |
| 5. We will listen to you to make sure we understand your complaint |
71% |
76% |
5% |
-8% |
| 6. We will explain the specific concerns we will be looking into |
80% |
80% |
6% |
-12% |
| 7. We will explain how we will do our work |
85% |
88% |
15% |
-8% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
47% |
81% |
-3% |
-10% |
| 9. We will share facts with you, and discuss with you what we are seeing |
64% |
88% |
14% |
8% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
85% |
- |
-4% |
| 11. We will explain our decision and recommendations, and how we reached them |
45% |
80% |
-1% |
-3% |
| Overall section score |
65% |
83% |
6% |
-5% |
