Following an open and fair process
| Commitment | Quarter 1 (April - June 2022) | Change from Quarter 4 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 5. We will listen to you to make sure we understand your complaint | 71% | 76% | 5% | -8% |
| 6. We will explain the specific concerns we will be looking into | 80% | 80% | 6% | -12% |
| 7. We will explain how we will do our work | 85% | 88% | 15% | -8% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision | 47% | 81% | -3% | -10% |
| 9. We will share facts with you, and discuss with you what we are seeing | 64% | 88% | 14% | 8% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint | - | 85% | - | -4% |
| 11. We will explain our decision and recommendations, and how we reached them | 45% | 80% | -1% | -3% |
| Overall section score | 65% | 83% | 6% | -5% |