Following an open and fair process
| Commitment | Quarter 2 (July - September 2022) | Change from Quarter 1 | ||
|---|---|---|---|---|
| Complainant feedback | Organisations we investigate | Complainant feedback | Organisations we investigate | |
| 5. We will listen to you to make sure we understand your complaint | 72% | 82% | 1% | 6% |
| 6. We will explain the specific concerns we will be looking into | 82% | 89% | 2% | 9% |
| 7. We will explain how we will do our work | 95% | 93% | 10% | 6% |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision | 64% | 89% | 17% | 8% |
| 9. We will share facts with you, and discuss with you what we are seeing | 70% | 76% | 6% | -12% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint | - | 89% | - | 4% |
| 11. We will explain our decision and recommendations, and how we reached them | 48% | 86% | 3% | 6% |
| Overall section score | 72% | 86% | 6% | 4% |